KLIK Outage

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So, as you may have noticed (or not), KLIK Radio has been down for the past..oh..24 hours or so.  We’ve narrowed down the problem to our Qwest modem, and are currently investigating the root issues.  Here’s what we know:

  • The modem is not sustaining a connection to the network
  • The modem is not assigning IP addresses to local computers
  • The modem will connect to the Qwest network, but will not receive an IP address
  • The modem is inaccessible via web browser
  • The modem cannot be pinged

Here are some possibilities that we’re thinking may be happening:

  • The modem is overheating
  • The modem has already overheated to the point that it’s now damaged
  • Firmware issues

And…lastly…here are our options for recovery:

  • Cool the modem down, then…
  • Performing a hard, factory reset of the modem
  • Still not working?  Purchase a new one.

Since we’re volunteer-based, the recovery process is significantly slower than usual.  But…we’re going to get started with the general process around 5:45.  Wish us luck 🙂

One Response to “KLIK Outage”

  1. TalkToQwest Says:

    Hello, Steph from Qwest here,

    I am sorry to hear about the modem issues you’ve been having. I would like to have a technical support specialist call you to help you resolve this. Please email talktous@qwest.com with your billing phone number, billing address, and best contact number.

    thank you

    Steph Lake
    Manager, Talk To Qwest Team

    “At Qwest your account information is confidential and protected by law, so I need your permission to access the account.”

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