Fort Collins Youth Broadcasting

It may have never been posted to this blog before, but our toll-free number (1-888-212-KLIK), which has been maintained by RingCentral for years, is being transfered to a wholesale VoIP termination provider.  This is due to the fact that RingCentral will not forward to numbers when they are currently in use.  (For example, our local phone number had multiple lines, but RingCentral assumes that this isn’t the case, and there is no apparent way to override this).

As such…we decided to implement our own IP-PBX in the studio and transfer our number to a wholesale provider.  The carrier transfer was officially completed today, and calls will ring to our VoIP.ms account.

This now means that we have to finalize the settings in both our PBX software, as well as our carrier’s account settings.  Depending on the circumstances, we may actually decide to drop our PBX software and strictly use carrier-provided systems.  For example, our PBX software (3CX) does not have call queues enabled unless you purchase a commercial subscription.  Since call queues are included with our VoIP.ms account, we may simply have our ATA’s connect directly to VoIP.ms and use built-in call queuing.  But we shall see how things work out!

All of this, of course, is dependent on the studio’s Internet connection being restored.

So, as you may have noticed (or not), KLIK Radio has been down for the past..oh..24 hours or so.  We’ve narrowed down the problem to our Qwest modem, and are currently investigating the root issues.  Here’s what we know:

• The modem is not sustaining a connection to the network
• The modem is not assigning IP addresses to local computers
• The modem will connect to the Qwest network, but will not receive an IP address
• The modem is inaccessible via web browser
• The modem cannot be pinged

Here are some possibilities that we’re thinking may be happening:

• The modem is overheating
• The modem has already overheated to the point that it’s now damaged
• Firmware issues

And…lastly…here are our options for recovery:

• Cool the modem down, then…
• Performing a hard, factory reset of the modem
• Still not working?  Purchase a new one.

Since we’re volunteer-based, the recovery process is significantly slower than usual.  But…we’re going to get started with the general process around 5:45.  Wish us luck 🙂

We just got our new mixer!   Special thanks to our grant from the Bohemian Foundation, we’re now able to do way more on-air than ever before, including conference calls (phone calls in general, actually), the addition of two microphones, fully off-air recording of our young, local musicians, cue speakers, a built-in talkback microphone, the return of our electronic “on air” sign, and more!  Here’s a picture of it:

You can find even more pictures on our Facebook page.  We’ll also be making a cool video, which is coming soon!