I honestly have no idea how Qwest noticed our blog post about our DSL outage, but Team Qwest commented on it – it sat in our comments queue for awhile – and we finally noticed it. Â As we hopefully made clear, it was not an issue with Qwest’s service, but instead was a local modem issue. Â We’ve had the modem for several years now, and I suppose it finally just died. Â We swapped it out, and all is well!
Unfortunately, Qwest then decided to increase our rate from $51.45/month to some $75/month. Â YIKES! Â While that may not seem like much at first glance, that’s a $240/year increase – a pretty significant amount to our tiny non-profit. Â (That’s like a 3% increase in our annual budget). Â So much for upgrading to the 7 mbps DSL. 🙁
If you participate on our pledge drive, though (next post), maybe we can still upgrade! 🙂
July 12th, 2010 at 1:10 pm
Hello Steph here from Qwest,
I am sorry to hear about the price increase you’ve recently seen. I would be happy to look into this for you and assist in any way possible. Please email talktous@qwest.com with your bill phone number and bill address and I will review the situation.
thank you
Steph Lake
Manager, Talk To Qwest Team
“At Qwest your account information is confidential and protected by law, so I need your permission to access the account.â€